Again. Whoa. The bad news is that the author of that blog post is a management consultant. The good news is that at least the author isn’t involved in knowledge management. But clearly the author has a very limited understanding of systems theory, systems thinking, and organizational change.
And I have to say that this has long been my belief. And I completely agree with Dave’s suggestion that “Knowledge and imagination are the primary drivers of innovation in organizations.” I think that goes a long way to explain why there is currently such an emphasis being placed on increasing or driving innovations — from design firms to service firms to manufacturers…where there is a lack of knowledge, imagination and creativity there will probably be a lack of real innovation. So I think that it is a bit ironic that this increased emphasis is ongoing because at least in part, many of these same organizations have failed to capitalize on the value of organizational knowledge and all that goes with that — leaving them in the position of having to “frantically run about” looking for innovation in every dark corner.
Today’s post was inspired by Jack Vinson who in his blog over the weekend passed along an observation made by another KM’er:
“A KM leader admits that the hardest part of knowledge management is making the change happen amongst people. But, since that is so difficult, they didn’t do that. Instead, they spent millions on a fancy IT system.”