I See Knowledge Management….

 

I see dead people.... (movie "The Sixth Sense")

I see dead people…. (movie “The Sixth Sense”)

The Sixth Sense

Cole Sear: I see dead people.
Dr. Malcolm Crowe: In your dreams?
[Cole shakes his head no]
Dr. Malcolm Crowe: While you’re awake?
[Cole nods]
Dr. Malcolm Crowe: Dead people like, in graves? In coffins?
Cole Sear: Walking around like regular people. They don’t see each other. They only see what they want to see. They don’t know they’re dead.
Dr. Malcolm Crowe: How often do you see them?
Cole Sear: All the time. They’re everywhere.
Cole Sear: They see only what they want to see.

And now….

Coming Soon in Organizations Near You

Dr. Dan:  I see Knowledge Management.
Manager:  In your dreams?
[I shake my head no.]
Manager: While you’re awake?
[I nod my head yes.]
Manager:  Like in the Sharepoint?  In the Wiki?  In the IMs?  Some repository we don’t know we have?
Dr. Dan:  Knowledge, all around the organization like regular organizational assets.  You’re not noticing it because you only want to see what you want to see.  You don’t know that you have knowledge and so you don’t know that you can use it.
Manager: How often do you see it?
Dr. Dan:  All the time.  It’s everywhere.
Manager: [Shaking head and pointing.]  Is it behind those people over there taking a break and just talking?
[I shake my head in frustration.]

Dr. Dan:  You only see what you want to see.

 

Dr. Dan's Daily Dose:
Unfortunately for many organizations management fails to understand Knowledge Management and because of that also fails to understand the value of its organizational knowledge and in fact often seems to be unaware that their knowledge is all around them (and not just inside of Sharepoint).  Organizations that excel in Knowledge Management recognize that their critical knowledge is all around them and seek to find ways to incorporate that knowledge into that which provides competitive advantage.

Rare as a Unicorn

Rare is an actual Unicorn Sighting

Rare is a Unicorn Sighting

“Once long ago all animals lived in harmony. There was no strife among them, and they were able to speak together in a common language. At that time mysterious and wonderful events took place, and the noble unicorn dwelt with the other animals in the lower lands. Men believed the unicorn was immortal. They hunted him relentlessly, for it was said that his horn possessed magical powers. At last the unicorn was forced to flee high up in the mountains to escape the hunters’ arrows. His vanishing caused magic to pass from the land. Soon all living things forgot the unicorn, and animals lost the power to speak to others unlike themselves.” ["The Unicorn and the Lake" by Marianna Mayer]

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Software Vendor Positions that Future of KM is (only) Information & Data at our Fingertips!

Step Right Up!A well known software vendor makes this claim: “Employees do not need to do one single thing for 10 years to have it be second nature. They don’t need process flows. Knowledge is acquired from the combination of information and data that is at our fingertips, and relevant to our context. This is the future of knowledge management and access.” And in response, well I think that I’m going to go ahead and have to disagree. Yeah, going to have to disagree. Here’s why….

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Going the Way of the Organizational Dodo Bird

Frederick William Frohawk's restoration from Rothschild's 1907 book Extinct Birds

Frederick William Frohawk’s restoration from Rothschild’s 1907 book Extinct Birds

Dodo Bird. Its name is synonymous with and immediately suggestive of extinction. Dutch and Portuguese explorers discovered Dodo birds living in relative isolation on the island Mauritius in 1598. Dodos were extinct about 80 years earlier.

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Urgent News – KM is Apparently Data Storage/Mining!

What's Wrong With This Picture? See it? Look closely!

I’ve been kicking around a thought related to the term “knowledge management systems” and then a couple of days ago stumbled onto an article that discussed “some ways to ensure success in knowledge management projects.” That article was actually about another article in which that author discussed the “challenges of knowledge management.” Both of those articles are perfect fodder for discussing what’s been running through my mind about the term “knowledge management systems” and what happens when someone reduces KM to what is essentially data storage and data mining. So let’s give it a toss and see where we land.

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KM Competency Model: The Emperor’s New Clothes

Hans Christian Andersen's tale, "The Emperor's New Clothes"

Okay, so I was having this conversation a couple of days ago about a KM “competency model” and then it came up again yesterday, and then again this morning, and so I thought that it might be a good time to tackle this particular issue. Buckle up and hang on, let’s talk about KM competency models! Specifically, let’s talk about what happens when a “very large organization” wants to develop a KM competency model and they instead begin weaving “The Emperor’s New Clothes.”
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Knowledge Management Whac-A-Mole

The only strategy was to "whack" quickly. Not much of a strategy though.

What does Whac-A-Mole and many knowledge management implementations have in common? Perhaps a lot more than you’d think (and that’s not a good thing).
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KM – Lead, Follow or Get Out of the Way

Lead, follow, or get out of the way. Effective leaders choose the right path, and then lead others.

A recent article by David Griffiths published in Inside Knowledge is stirring a few discussions. David discusses an opinion/concern titled, “Knowledge Management is Dead.” Not really, just that some are apparently afraid to call it KM anymore.
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Peeling a KM Metric Onion (may make you cry!)

Peeling a KM onion (may make you cry).

Groan. Here we go again. I stumbled upon a report that provides guidance on what is supposedly the “top” knowledge management metrics. Ah huh. It would seem that the metrics are suspect, how they were determined to be the “top” is suspect, and heck, I’ll go so far as to say that the top five metrics aren’t even “good” KM metrics much less “top” metrics.

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KM – Wild Animals!

Unleash your socialization wild animals!

Unleashing “wild animals” usually doesn’t sound like such a great idea. But with a bit of rethinking what those are and where they live, we can address issues that all the Web 2.0 technology never seems to address.
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