KM Competency Model: The Emperor’s New Clothes

Hans Christian Andersen's tale, "The Emperor's New Clothes"

Okay, so I was having this conversation a couple of days ago about a KM “competency model” and then it came up again yesterday, and then again this morning, and so I thought that it might be a good time to tackle this particular issue. Buckle up and hang on, let’s talk about KM competency models! Specifically, let’s talk about what happens when a “very large organization” wants to develop a KM competency model and they instead begin weaving “The Emperor’s New Clothes.”
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Peeling a KM Metric Onion (may make you cry!)

Peeling a KM onion (may make you cry).

Groan. Here we go again. I stumbled upon a report that provides guidance on what is supposedly the “top” knowledge management metrics. Ah huh. It would seem that the metrics are suspect, how they were determined to be the “top” is suspect, and heck, I’ll go so far as to say that the top five metrics aren’t even “good” KM metrics much less “top” metrics.

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KM – Wild Animals!

Unleash your socialization wild animals!

Unleashing “wild animals” usually doesn’t sound like such a great idea. But with a bit of rethinking what those are and where they live, we can address issues that all the Web 2.0 technology never seems to address.
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Knowledge Management – Contemporary Definition?

Sometimes you just have to wonder about those so-called KM experts!

It seems that in hopes of offering up a “contemporary” definition of knowledge management, one supposed expert clearly demonstrates that there is an on-going (contemporary) confusion about knowledge management (especially with that “expert”).
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Knowledge Sharing: Jack Bauer & Pushing String

Sharing Knowledge - © Cedefop, 1996-2010

Does your organization spend a lot of time trying to “push string” rather than nurture an environment that supports social interaction? Does “Jack Bauer” roam your hallways, eager to “interrogate” an employee rather than encourage spontaneous knowledge sharing?
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Why KM “Maturity Models” Don’t Work

Do "Maturity Models" Leave You....

Knowledge Management “maturity models” simply don’t work in KM. Now let’s talk about why.

In yesterday’s blog post I’d briefly mentioned something I referred to as the “Knowledge Management Strategy Maturity Levels” and someone asked in an email whether or not that was the same as applying the “maturity model” concept to KM. I replied that it wasn’t, and then thought that this might be a great opportunity to discuss the whole premise of being able to somehow apply a “maturity model” approach or concept to KM and why that doesn’t work.

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Knowledge Management Metrics – Focusing on What’s Important

Do you measure what's important or do you just measure?

When considering what to measure related to Knowledge Management, it is important to ensure that we measure the right things. The biggest challenge is, of course, to know exactly what are those “right things.” But it’s easier than you may think to find those right things to measure.
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