New APQC Research Details Best Practices for Turning Knowledge into Lasting … – Business Wire (press release)



New APQC Research Details Best Practices for Turning Knowledge into Lasting …


See on www.businesswire.com

Dr. Dan’s Knowledge Management Quotes – Ikujiro Nonaka & Hirotaka Takeuchi on Relationship Between Knowledge and Experience


Dr. Dan:  Sharing framed experiences creates tacit knowledge, and this concept is lost when organizations embark upon a journey to attempt to fit all knowledge neatly into a repository.


Dr. Dan Kirsch‘s insight:

“Knowledge emerges from experience, which is a subjective process of feeling, and from grasping essence to interpret the world.”

(Ikujiro Nonaka & Hirotaka Takeuchi)

Dr. Dan’s Knowledge Management Quotes – Dan Kirsch on Keyboard Departments & Sharepoint Implementation


Dr. Dan: Knowledge Management is not about the IT being used at the moment.


Dr. Dan Kirsch‘s insight:

“I’ve asked organizations if I could please visit their Keyboard Department. Because I see documents, so clearly they must have used a keyboard to produce those.  So I assume that they must then have a Keyboard Department to control use of that tool.  The point being that having a Keyboard Department would make about as much sense as their leading me to their Sharepoint administrator (or whatever their tool of the day might be) so that we can discuss their KM implementation.  The IT in use to support their KM effort is just a tool, just like a keyboard.  It’s not a strategy, it’s not a KM implementation.  It’s a tool.  Like keyboards.  Or telephones.”

(Dan Kirsch)

Knowledge Transfer Challenges and Best Practices



Last week, we took a look at the state of onboarding programs in today’s organizations and made some suggestions for improvement. Today, we take a similar approach to a related topic: knowledge transfer.


Dr. Dan Kirsch‘s insight:

Raytheon Professional Services (RPS) conducted research in partnership with Training Industry Inc. to examine “knowledge transfer” defined as “the process through which experienced employees share or distribute their knowledge, skills and behaviors to the employees who replace them.”


See on rpsblog.raytr.com

Keep Calm – Knowledge Management Series: Knowledge is In Demand


Dr. Dan:  Some days more than others, knowledge is in demand.  The challenge is not in meeting that demand but is instead in recognizing the nature of the need.

5 Knowledge Transfer Mechanisms for Teams or Communities



Dr. Dan Kirsch‘s insight:

A good reminder that when considering the issue of “knowledge transfer” within the organization that there does exist a continuum that ranges from simple transfer of procedural knowledge to the need to gain expert knowledge.

Community Development Model: Community Evolution — from Ad-Hoc to Strategic


Dr. Dan:  Etienne Wenger’s Community Development Model.


Dr. Dan Kirsch‘s insight:

The one thing that I do see is perhaps the need for a more a direct and visible linkage to organizational strategy and KM strategy.  I think that the implication is that the evolution will lead to that strategic connection but I also have seen communities where that didn’t necessarily occur.  It’s good to have an idea what specific needs a community fills as it moves from those lose networks to the strategic end of the spectrum — how it addresses specific knowledge gaps and how it fits to that overall strategy.

Knowledge Communities: What’s a Community of Practice (CoP)?


Dr. Dan:  A reminder of just why so many organizations have mixed results with their communities — the disconnect between investing in the right methods necessary to achieve the desired results.


Dr. Dan Kirsch‘s insight:

A nice short read that describes the concept of CoPs, member benefits, sponsor benefits, and barriers to knowledge sharing.


See on knowledgecommunities.org

Knowledge vs. Experience


From Mariana Galvão Lyra via LinkedIn.


Dr. Dan Kirsch‘s insight:

“The only source of knowledge is experience.”


Albert Einstein


See on image-store.slidesharecdn.com

Dr. Dan’s Knowledge Management Quotes – Ikujiro Nonaka & Hirotaka Takeuchi on the Nature of Knowledge


Dr. Dan:  Lack of understanding the nature of knowledge then means that an organization will not be able to manage their knowledge, spending time and resources on knowledge that lacks any strategic value.


Dr. Dan Kirsch‘s insight:

“Knowledge is different in nature from information or physical resources, and unless we understand the essential nature of knowledge, we cannot share it or use it, and, more importantly, create it effectively.”

(Ikujiro Nonaka & Hirotaka Takeuchi)