Exploring Knowledge Management in the Pharmaceutical Industry …



Since 2008 and the publication of ICH Q10, the importance of the role of knowledge management has been clearly Knowledge Image positioned as one of two key enablers necessary for the successful implementation of an …


Dr. Dan Kirsch‘s insight:

Short piece which references an April 2009 FDA Guidance for Industry for Pharmaceutical Quality System(s) in which Knowledge Management is described as an “enabler” for the industry in implementing quality standards.

From the FDA guidance itself:

“Product and process knowledge should be managed from development through the commercial life of the product up to and including product discontinuation. For example, development activities using scientific approaches provide knowledge for product and process understanding.  Knowledge management is a systematic approach to acquiring, analyzing, storing, and disseminating information related to products, manufacturing processes, and components.  Sources of knowledge include, but are not limited to, prior knowledge (public domain or internally documented); pharmaceutical development studies; technology transfer activities; process validation studies over the product lifecycle; manufacturing experience; innovation; continual improvement; and change management activities.”

While the pharmaceutical industry has made significant gains in the area of Knowledge Management, there are still opportunities available to be taken from the need for “leadership” within the industry to “establish and maintain company-wide commitment to quality” and in leadership recognizing the importance of Knowledge Management.

Knowledge Management should and can play a key role in Quality Management.


See on blog.ispe.org

Keep Calm – Knowledge Management Series: Integrating Knowledge Management & Project Management


Dr. Dan:  This speaks to both not “reinventing the wheel” on a daily basis and also ensuring that existing knowledge is in fact actively infused within the daily organizational activities.


Dr. Dan Kirsch‘s insight:

Dr. Dan:  This speaks to both not “reinventing the wheel” on a daily basis and also ensuring that existing knowledge is in fact actively infused within the daily organizational activities.

KM in Action: Oil Firms Sweat Aging North Sea Assets To Stave Off Shutdowns



Oil Firms Sweat Aging North Sea Assets To Stave Off Shutdowns Rigzone “There’s more of a reliance on our engineering and construction project management knowledge to fill the void that may be there,” said Alan Johnstone, managing director,…


Dr. Dan Kirsch‘s insight:

Using knowledge management to improve “wrench time” and boost recovery rates on a project basis, which once again, speaks to the need to integrate knowledge management and project management.


See on www.rigzone.com

Tom Davenport — Babson Professor & KMPro Advisory Board Member – Among 21 Thought-Leaders in Data Science



Babson’s Tom Davenport Among 21 Thought-Leader Professors in Data Science Newswise (press release) He is the developer of numerous business terms, such as competing on analytics, big data, knowledge management, human approaches to information…


See on www.newswise.com

Dr. Dan’s Knowledge Management Quotes – ROI of Knowledge Management


Dr. Dan:  Are discussions about the ROI of something like KM really necessary?


Dr. Dan Kirsch‘s insight:

“When asked how to best measure the ROI of KM I like to ask them to share how they measure the ROI of having a telephone on their desks.  Or the ROI of having a computer at their desk.  Just use that as an example of how to best measure the ROI of KM.  Nobody would of course question the ROI of having a telephone or computer.  And it is equally as silly to question the value of having shared knowledge.”

(Dan Kirsch)

What you need to know about Knowledge Transfer



In all organizations there are key people that are the real heart of everyday work. While they’re ar… (What you need to…


Dr. Dan Kirsch‘s insight:

Short post that discusses the need for Knowledge Transfer within a customer service organization.  This one has two best sound bites:

- “Knowledge transfer is not something we should do only when we have free time. Knowledge transfer sometimes is more important than answering Service Requests.

- “Knowledge Transfer should always be a critical Project. If we manage it as a Project, we need to schedule it in advance, perform monitoring and control with periodical review meetings, verify each milestone with the receiver of that transfer and close it when it has been completed.

And I really like that second one a lot as it neatly addresses what is missing in quite a few organizations — an overall strategy for KM that includes well thought out goals and objectives below the big picture, but which clearly support the big picture. 

I’ll go so far as to say that IF you’re doing knowledge management the “right way” that you should be taking a program/project perspective of its implementation — where those programs/projects have as a goal to, for example, close specific knowledge gaps.

For that reason I’ve always thought it a bit unfortunate that it seems that few well trained in Project Management are also well schooled in Knowledge Management.  They are both clearly necessary tools in the same tool box.


See on servicemanagers.org

Dr. Dan’s Knowledge Management Quotes – Etienne Wenger on Creating and Leveraging Knowledge


Dr. Dan:  Knowledge as an asset doesn’t really have much of a value until it is utilized or applied.


Dr. Dan Kirsch‘s insight:

“Knowledge management will never work until corporations realize it is not about how you capture knowledge but how you create and leverage it.”

(Etienne Wenger)

Keep Calm – Knowledge Management Series: Reward Knowledge Sharing


Knowledge Transfer & Reorganization – 12 Transitions Made Easier for Employees



Knowledge transfer expert Steve Trautman gives a best practice for managers facing change: use knowledge transfer tools to clarify team impact and expectations.


Dr. Dan Kirsch‘s insight:

Best Sound Bite: “By having a knowledge transfer process embedded in your culture, you will reduce the inevitable anxiety that’s common to change.”


See on stevetrautman.com

Integrating Knowledge and Numbers – Wall Street Journal (blog)



Integrating Knowledge and Numbers
Wall Street Journal (blog)
What happened to knowledge management?


Dr. Dan Kirsch‘s insight:

Thomas H. Davenport suggests that “The big thing that knowledge and numbers have in common is that they are both primarily designed to improve decisions,” he writes. “If you’re a decision-maker, you need not just knowledge and not just analytical models, but both of them.”


See on blogs.wsj.com