Surveillance: an important facet of KM The knowledge dilemma – KMWorld Magazine

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Surveillance: an important facet of KM The knowledge dilemma
KMWorld Magazine
Organizations find themselves on the horns of a knowledge management dilemma. Capturing emergent information may make some senior managers uncomfortable.


Dr. Dan Kirsch‘s insight:

Best sound bite: “Traditional knowledge management does not focus on the implicit or emergent information that employees possess. With the economic pressures of today, many organizations want to tap into information that will provide a competitive advantage.


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About Dr. Dan Kirsch