I See Knowledge Management….

 

I see dead people.... (movie "The Sixth Sense")

I see dead people…. (movie “The Sixth Sense”)

The Sixth Sense

Cole Sear: I see dead people.
Dr. Malcolm Crowe: In your dreams?
[Cole shakes his head no]
Dr. Malcolm Crowe: While you’re awake?
[Cole nods]
Dr. Malcolm Crowe: Dead people like, in graves? In coffins?
Cole Sear: Walking around like regular people. They don’t see each other. They only see what they want to see. They don’t know they’re dead.
Dr. Malcolm Crowe: How often do you see them?
Cole Sear: All the time. They’re everywhere.
Cole Sear: They see only what they want to see.

And now….

Coming Soon in Organizations Near You

Dr. Dan:  I see Knowledge Management.
Manager:  In your dreams?
[I shake my head no.]
Manager: While you’re awake?
[I nod my head yes.]
Manager:  Like in the Sharepoint?  In the Wiki?  In the IMs?  Some repository we don’t know we have?
Dr. Dan:  Knowledge, all around the organization like regular organizational assets.  You’re not noticing it because you only want to see what you want to see.  You don’t know that you have knowledge and so you don’t know that you can use it.
Manager: How often do you see it?
Dr. Dan:  All the time.  It’s everywhere.
Manager: [Shaking head and pointing.]  Is it behind those people over there taking a break and just talking?
[I shake my head in frustration.]

Dr. Dan:  You only see what you want to see.

 

Dr. Dan's Daily Dose:
Unfortunately for many organizations management fails to understand Knowledge Management and because of that also fails to understand the value of its organizational knowledge and in fact often seems to be unaware that their knowledge is all around them (and not just inside of Sharepoint).  Organizations that excel in Knowledge Management recognize that their critical knowledge is all around them and seek to find ways to incorporate that knowledge into that which provides competitive advantage.

Knowledge Management Whac-A-Mole

The only strategy was to "whack" quickly. Not much of a strategy though.

What does Whac-A-Mole and many knowledge management implementations have in common? Perhaps a lot more than you’d think (and that’s not a good thing).
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KM – Lead, Follow or Get Out of the Way

Lead, follow, or get out of the way. Effective leaders choose the right path, and then lead others.

A recent article by David Griffiths published in Inside Knowledge is stirring a few discussions. David discusses an opinion/concern titled, “Knowledge Management is Dead.” Not really, just that some are apparently afraid to call it KM anymore.
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KM – Wild Animals!

Unleash your socialization wild animals!

Unleashing “wild animals” usually doesn’t sound like such a great idea. But with a bit of rethinking what those are and where they live, we can address issues that all the Web 2.0 technology never seems to address.
Read More on KM – Wild Animals

Knowledge Sharing: Jack Bauer & Pushing String

Sharing Knowledge - © Cedefop, 1996-2010

Does your organization spend a lot of time trying to “push string” rather than nurture an environment that supports social interaction? Does “Jack Bauer” roam your hallways, eager to “interrogate” an employee rather than encourage spontaneous knowledge sharing?
Read More on Knowledge Sharing: Jack Bauer & Pushing String

Measuring Knowledge Management ROI

Mounted skeletons of Tyrannosaurus (left) and Apatosaurus (right) at the American Museum of Natural History

I was having a conversation the other day which reminded me about a similar conversation that I’d had a couple of years ago — regarding organizational insistence upon measuring the Return-on-Investment (ROI) of knowledge management. Back then I’d said that continuing to fixate on a supposed need to determine ROI was a little like asking for the same regarding having a telephone or email — where at this stage of the game if the organization is still unsure if they receive a “pay back” on having a phone or email…well, I’d kind of think of them as a bit of a ‘dinosaur brain’ anyway. It seems that not much has changed in that regard – organizations are still trying to determine the ROI of…sharing knowledge.
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National Donut Day 2011

National Donut Day - Yum!

Okay, this probably doesn’t really have much at all to do with knowledge management. But if we really stretch things a bit we could say that it has to do with the sharing of critical knowledge. That will lead to socialization (and possibly even collaboration?). Yeah, that works for me, how about you? Let’s try it with this knowledge sharing: Tomorrow, June 3rd is National Donut Day!

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Knowledge Hiding – Organizational “Prison Rules”

Three children playing hide and seek in a forest.

I read an interesting and recently released study the other day which talks about a relatively new term in the Knowledge Management game – “Knowledge Hiding.” I think though that the concept isn’t necessarily new, and it has similarities to another KM “boogie-man” — the knowledge “hoarder.” But it is in this new study that a label is applied to specific bad behavior that I’d say could be easily described as “Prison Rules” as applied to knowledge sharing.

“Prison Rules” is one of those “urban slang” terms – referring to those situations when someone will do something (driving, sports, holiday shopping, etc.) while cheating, being overly aggressive or intimidating, and otherwise trying to “win” at all costs.

And it seems to me that knowledge hiding then is all about prison rules as they would apply to organizational knowledge sharing.

Read More on Knowledge Hiding – Organizational