In yesterday’s blog post I’d briefly mentioned something I referred to as the “Knowledge Management Strategy Maturity Levels” and someone asked in an email whether or not that was the same as applying the “maturity model” concept to KM. I replied that it wasn’t, and then thought that this might be a great opportunity to discuss the whole premise of being able to somehow apply a “maturity model” approach or concept to KM and why that doesn’t work.
When considering what to measure related to Knowledge Management, it is important to ensure that we measure the right things. The biggest challenge is, of course, to know exactly what are those “right things.” But it’s easier than you may think to find those right things to measure.
Read More on Knowledge Management Metrics – Focusing on What’s Important
I’d like to dedicate this particular post to a great comedian Bill Engvall, and his routine focused around “Here’s your sign.” This post is for those who in implementing Knowledge Management, truly need their sign, and especially for this “poster child” that really needed a sign.
I was having some off-line discussions related to KM metrics, as well as how to determine which KM initiatives make for the “best” for initial implementation, etc. And somewhere in those discussions we wandered smack into the middle of discussing why it seems that so many initial KM efforts have “problems.” And then at about the same time I received this absolute gem from Hubert Saint-Onge:
“When I was Senior Vice President of Strategic Capability at Clarica, I had to present my business plan on a quarterly basis to the CEO. In addition to knowledge management and learning, my portfolio included strategic planning, internal and external communication, human resources, and corporate branding. In other words, the full basket of intangibles.
The CFO attended these meetings and kept bringing up the measurement question. I was always able to side step the issue. One day, he became more vociferous than usual on the need to measure all this crap — in his words. Luckily, I had many opportunities to practice an answer. I said that I admired his passion for measuring and that I would like to take his lead on this matter. I promised right there that if he would share with me how he was measuring his organization’s finance and actuarial work was adding value to the company, I would right away adopt and apply this framework to the activities I was responsible for.
He looked at me dumb-founded. It had never occurred to him that he should measure what was considered conventional activities in the company: it’s that new so-called ‘crap’ we needed to measure. Isn’t it interesting that we put the onus of measurement on what is new when we have pile upon pile we don’t measure because it is just so. As all of us who have worked on this for decades, measuring the impact of growing intangible assets on the bottom line is no easy feat. It certainly cannot be trivialized because sometimes having wrong answers is worse than having no answer.”
I read an article the other day which made the claim that “About half of company knowledge-management initiatives stagnate or fail.” I asked the author of that article for the source of that statistic and I learned that it came from, well let’s just call them “X.”
Wow. A 50% failure rate? Would you willing take on something – voluntarily, with other choices readily available — if you knew that the failure rate was 50%? That sure doesn’t make much sense to me. Does it make sense to you? Seems like a bunch of potential candidates for the “List of business failures.”
[This is a reprint of a blog posting originally published at ITtoolbox on 9/25/2006. I wanted to have this one front and ready as I intend to follow-up another post along the same topic. Enjoy!]
Okay, this one isn’t so much a Daily Dose as it’s probably a chuckle. Well, maybe not exactly a chuckle…perhaps more like a snickering under my breath….
Was doing some searching this morning and turns out that a couple of my keywords steered me in a particular direction…and that took me to a blog post…which took me to some archived articles…and although I’ve been down this particular road before, I didn’t realize that there was now a new sign on the route. There is this “guy” out in the KM world…keeping this non-attribution…who has been forecasting the “death” of KM for about five + years. Not just leaving little posted notes on his ‘fridge (reading “Note to self, KM is dead. Buy flowers.”). Nope, more like the crazy that stands on a busy street corner with a sign that screams, “The end of the world is near.” (Preceded no doubt, by the death of KM according to him). All the while he encourages all he meets to “drink his Kool-aid.”