A well known software vendor makes this claim: “Employees do not need to do one single thing for 10 years to have it be second nature. They don’t need process flows. Knowledge is acquired from the combination of information and data that is at our fingertips, and relevant to our context. This is the future of knowledge management and access.” And in response, well I think that I’m going to go ahead and have to disagree. Yeah, going to have to disagree. Here’s why….
Are “individual knowledge sharing barriers” really about the individuals? Or should the blame more properly be placed on the organization itself? Knowing the answer — and what to do about it — is quite important to successful KM implementation.
Okay, this probably doesn’t really have much at all to do with knowledge management. But if we really stretch things a bit we could say that it has to do with the sharing of critical knowledge. That will lead to socialization (and possibly even collaboration?). Yeah, that works for me, how about you? Let’s try it with this knowledge sharing: Tomorrow, June 3rd is National Donut Day!
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I read an interesting and recently released study the other day which talks about a relatively new term in the Knowledge Management game – “Knowledge Hiding.” I think though that the concept isn’t necessarily new, and it has similarities to another KM “boogie-man” — the knowledge “hoarder.” But it is in this new study that a label is applied to specific bad behavior that I’d say could be easily described as “Prison Rules” as applied to knowledge sharing.
“Prison Rules” is one of those “urban slang” terms – referring to those situations when someone will do something (driving, sports, holiday shopping, etc.) while cheating, being overly aggressive or intimidating, and otherwise trying to “win” at all costs.
And it seems to me that knowledge hiding then is all about prison rules as they would apply to organizational knowledge sharing.